How do I get help if I’m stuck?

How do I get help if I’m stuck?

Email 
sales@fxtechnology.ai 
with a brief description, screenshots and any error messages. The more details you provide, the faster we can help. Alternatively, you can WhatsApp us at +65 8906 1663.

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    • What do I need to get started?

      A trading account with a broker that supports MT4, a Windows computer (or VPS), and time to complete onboarding, training and testing.

    • Do I need a VPS and why might it help?

      Yes it is recommended to subscibe to a VPS service as it is helpful for 24/5 uptime and lower latency to your broker, which can improve reliability.

    • Who is FX Technology?

      FX Technology is a leading developer of AI trading systems to help forex traders execute disciplined strategies 24/5 on MetaTrader.

    • Where can I find step-by-step guides and FAQs?

      In our online Knowledge Base (Zoho Desk) and via the help links in your onboarding emails. Users will also have access to our Online Learning Platform.

    • How do I cancel or pause my subscription?

      No, you cannot. The subscription, either monthly or annual, starts once the license is issued and will last till the end of the subscription period.